Check-in at 2am. No one at the desk. No keys lost.
Self-service key and card handover for short-term rental and serviced apartment operators. Guests collect their keys with a code, cleaners get theirs on schedule, and you see it all from one screen.
A smart lock opens one door. Your guest needs five.
A smart lock can replace the key to the unit, but not the building access card, lift card, car park pass, mailbox key or pool key controlled by building management. Every booking still means handing over a set of physical keys and cards, and getting them back.
Keys and cards handed over at any hour, without anyone waiting in the lobby.
Every stay starts and ends with a handover.
Guests
Arriving at all hours, needing the unit key plus building, lift and parking cards.
Cleaners
Turnovers between every booking, often several units a day.
Maintenance and owners
Repairs, aircon servicing and inspections, plus spare sets, master keys and emergency access.
Lockboxes with shared codes, post boxes and meeting guests in person do not scale, and none of it tells you who has which key. What is at stake: a late check-in becomes a bad review, a lockbox code shared once is shared forever, lost cards and passes are charged by building management, and units are not ready when cleaners wait for keys.
